Eligibility The Canon CarePAK Extended Service Plan (the “CarePAK”) is provided by Canon U.S.A., Inc. (“CUSA”) with respect to the Canon brand product identified on your CarePAK Certificate of Registration (the “Product”). You must have registered with CarePAK while your covered product is within the term of the CUSA Limited Warranty for the Product. Canon reserves the right to verify the information you provide to CUSA in connection with your registration for the CarePAK. Activating the CarePAK If you do not agree with the Terms and Conditions of the CarePAK, you may cancel and obtain a refund in accordance with the section entitled “Ability to Cancel and Right to Refund” below. The CarePAK becomes effective when you register your Product with CUSA. A CarePAK Certificate of Registration will be mailed to you upon registration of your Product. Coverage 1. Coverage under the CarePAK begins on the expiration date of the original CUSA Limited Warranty on the Product, and continues for the term indicated on your CarePAK Certificate of Registration (the “Term”). 2. Subject to the limitations set forth in “Service Limitations” below, CUSA agrees to repair or replace, without charge, any defective part in your Product with a new or comparable rebuilt part during the Term of the CarePAK. Any parts that are replaced shall become the property of CUSA. Replacement of parts shall not extend the Term of the CarePAK. Likewise, if CUSA should replace the Product, the original Product shall become the property of CUSA. Coverage under the CarePAK shall automatically transfer to the replacement product but shall not extend the Term. 3. The CarePAK is valid only for service of a Product purchased and used in the United States. The CarePAK is not transferable to another Product except as provided in paragraph 2 above. Technical Support You are entitled to the telephone support set forth below for the Product during the Term of the CarePAK. Toll-Free telephone support for troubleshooting issues at 1-800-423-2366 is available Monday through Friday from 8:00 a.m. to 8:00 p.m., E.S.T. excluding holidays. Hours of availability for toll-free telephone support are subject to change in CUSA’s reasonable discretion. For more efficient support, please be have your CarePAK enrollment number, Product model, and Product serial number available. Obtaining Service As a condition to obtaining service under this CarePAK, you must first troubleshoot your Product’s malfunction in good faith with CUSA’s technical support team. If CUSA cannot fix the Product’s malfunction through remote diagnosis, CUSA may choose to either (1) exchange your Product through CUSA’s Advanced Exchange Service program, (2) schedule an on-site service call through an independent CUSA Authorized Service Provider (the “Service Provider”), or (3) refer you to a CUSA Authorized Service Facility (“ASF”) (Carry-In/Mail-in Service), all as more fully described below. The service option chosen is in CUSA’s sole discretion. Not all options may be available at the time service is requested. 1. Advanced Exchange Program: CUSA may elect to service your product through its Advanced Exchange Program. Under the Advanced Exchange Program, a defective Product will be exchanged for a comparable refurbished Product on an expedited basis, usually by the next business day (two business days for Alaska and Hawaii). You will be required to provide a ship-to location (street address only) for the replacement product. You may be required to sign a form to guarantee the return of the defective unit and provide a valid credit card authorization. If you do not return your defective Product to CUSA by the date and in the manner specified by CUSA, CUSA may cancel your CarePAK and invoice you for the full replacement cost of a new Product, or charge your credit card for this cost. 2. Service Provider: In the event that CUSA’s technical troubleshooting cannot resolve your problem, CUSA may elect to send a Service Provider to your location in an expedited manner to facilitate the repair of your Product. 3. ASF Program (Carry-In/Mail-in Service): Under CUSA’s ASF Program, the defective Product is repaired by an ASF and then returned to you. The CUSA representative will direct you how to obtain the name and phone number of the ASF nearest to you. You must contact the ASF to schedule the repair. If shipping is involved, you must properly package and send your Product, at your expense, to the ASF, together with a complete explanation of the problem and a return address. DO NOT INCLUDE ANY OTHER ITEMS WITH THE PRODUCT. Products will be repaired and returned to you without charge by the ASF. Any Product received by CUSA or an ASF that is not covered by this CarePAK will be returned to you unrepaired, or, at the discretion of CUSA or the ASF, you may receive an estimate of repair at CUSA’s or the ASF’s then prevailing service rates. You will also be charged for on-site repairs not covered by this CarePAK at CUSA’s then prevailing service rates. Service Limitations The CarePAK covers defects encountered in normal use of the Product, and does not cover the following: 1. Loss of or damage to the Product due to abuse, mishandling, improper packaging by you, neglect, alteration, electric current fluctuation or accident; improper use, including failure to follow operating, maintenance or environmental instructions prescribed in the Manual; use of the Product with non-compatible computers, peripheral equipment or software; or repair performed by other than a service representative qualified by CUSA. 2. Service necessitated by the use of parts or supplies (other than those distributed by CUSA) which damage the Product or which cause abnormally frequent service calls or service problems. 3. Service of the Product if it has been modified or altered in any way (including any alteration or removal of serial numbers or identification marks). 4. Service, repair or replacement of any covers, lids, or trim parts, or any consumable items, including without limitation, ink cartridges, ink tanks and printheads. 5. Preventive maintenance. 6. Service, repair or replacement of accessories or options for the Product, or of any equipment or software not distributed by Canon which may be used with, or be connected to, the Product. 7. Service, repair, or replacement of any Product purchased or used outside of the United States. Limitation of Liability NEITHER CUSA NOR ANY SERVICE PROVIDER OR ASF SHALL BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE (UNLESS CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF), LOSS OF REVENUE OR PROFIT, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, EXPENDITURES FOR SUBSTITUTE EQUIPMENT OR SERVICES, LOSS OR CORRUPTION OF DATA, STORAGE CHARGES OR OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR ANY COMPONENT THEREOF, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED AND EVEN IF CUSA OR ANY SERVICE PROVIDER OR ASF HAS BEEN ADVISED OF THE POSSIBLITY OF SUCH DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CUSA OR ANY SERVICE PROVIDER OR ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY CUSA AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PERSONS AND PROPERTY OWNED BY YOU OR OTHERS, ARISING OUT OF USE OR POSSESSION OF ANY PRODUCT SOLD BY CUSA NOT CAUSED SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CUSA OR ANY SERVICE PROVIDER OR ASF. YOU ACKNOWLEDGE THAT PURCHASE OF THE CAREPAK DOES NOT ASSURE UNINTERRUPTED OPERATION AND USE OF THE PRODUCT FOR ANY MATERIAL BREACH OF THIS PLAN BY CUSA OR ANY SERVICE PROVIDER, OR ASF, YOUR REMEDY AND THE LIABILITY OF CUSA OR ANY SERVICE PROVIDER OR ASF SHALL BE LIMITED TO A REFUND OF THE PURCHASE PRICE PAID FOR THE PLAN. Ability to Cancel and Right to Refund You may cancel the CarePAK for a full refund within thirty (30) days of the original date of purchase of the CarePAK if you have made no service claims. To cancel, send a written notice of cancellation, which includes your name, address, daytime phone number, your CarePAK Label, with a copy of your original CarePAK Certificate of Registration to Canon at: Canon CarePAK Extended Service Plan, 4 Jenner, Suite 150, Irvine, California, 92618-3809. Alternative Dispute Resolution There is no informal dispute settlement process established under this CarePAK. Other: Insurance IN UTAH ONLY: Obligations of CUSA under the CarePAK are guaranteed under a service contract reimbursement insurance policy. SHOULD CUSA FAIL TO PROVIDE SERVICE ON ANY CLAIM WITHIN SIXTY (60) DAYS AFTER PROOF OF LOSS HAS BEEN FILED, YOU ARE ENTITLED TO MAKE A CLAIM DIRECTLY AGAINST THE FOLLOWING INSURANCE COMPANY: Sompo Japan Insurance Company PO Box 19601 Newark, NJ 07195-0601 Coverage afforded under the Plan is not guaranteed by the Utah Property and Casualty Guaranty Association.